This document establishes the conditions under which express courier and B2B cargo logistics services are provided. Services include the collection, transport, and delivery of documents, bulky parcels, and palletized goods, according to the specifications in the firm order.

Each order is considered accepted only after written confirmation from the operator. Any subsequent modification of the route or delivery deadline requires the agreement of both parties.

The sender is obliged to provide complete and accurate information regarding the parcel's contents, weight, dimensions, and declared value. Accompanying documents (invoices, delivery notes, certificates) must be included in the parcel or transmitted electronically before collection.

The sender is responsible for the proper packaging of the goods so that they withstand normal handling and transport. Inadequate packaging may lead to refusal of collection or exoneration of the operator from liability for damages.

• It is forbidden to send dangerous, flammable, explosive, radioactive goods, or those prohibited by Romanian legislation.
• The sender must declare the actual value of the goods if it exceeds 500 lei, in order to benefit from the standard insurance coverage.
• Any parcel containing perishable goods must be appropriately marked and accompanied by special handling instructions.

The operator undertakes to collect the parcel on the agreed date and time, transport it on the established route, and deliver it to the recipient within the agreed timeframe. In the event of force majeure or delays caused by third parties (heavy traffic, extreme weather conditions, postal strikes), the delivery deadline may be extended without penalties.

The operator has the right to verify the contents of the parcel in the presence of the sender, if there are suspicions regarding compliance with prohibitions. The sender's refusal to allow verification leads to the cancellation of the order.

Limitation of Liability

The operator's liability for the loss or damage of parcels is limited to the value declared by the sender, but not exceeding 500 lei per parcel, unless additional insurance has been purchased.

The operator is not liable for delays caused by incorrect data provided by the sender, lack of necessary documents, or the recipient's refusal to receive the parcel.

• Damages caused by inadequate packaging are not covered.
• Losses caused by inherent defects of the goods (hidden defects, natural deterioration) are not covered by the operator's liability.
• The operator is not responsible for the contents of parcels containing prohibited goods.

Any complaint regarding loss, damage, or delay in delivery must be submitted in writing, to the email address info@flyekspress.com, within 48 hours of the delivery date or the date on which delivery should have occurred.

The complaint must include the order number, a detailed description of the issue, and, if applicable, photographs attesting to the damage. The operator undertakes to respond within 10 working days of receiving the complaint.

If the complaint is justified, the operator will compensate the sender according to the liability limits mentioned above. Any dispute not resolved amicably will be settled by the competent courts in Romania.

The operator reserves the right to unilaterally modify these terms, with 15 days' prior notice, sent by email or published on the website. Continued use of the services after the modifications come into effect constitutes acceptance of them.

The contract may be terminated by either party with 30 days' notice, without needing to state a reason. In the event of a serious breach of obligations (sending prohibited goods, non-payment of invoices on time), the operator may terminate the contract immediately, without notice.

After the contract terminates, the operator is no longer obliged to collect or deliver parcels, and the sender must retrieve their goods held in storage within 10 days, under penalty of storage fees.

These terms are governed by Romanian legislation. Any discrepancy between the Romanian version and translations is resolved by reference to the original Romanian text.

For questions regarding the interpretation or application of these terms, please contact us at info@flyekspress.com or at telephone number 0270744222.

Our postal address for correspondence is: B-dul. Florilor nr. 8, bl. B, sc. B, et. 96, ap. 8.