What Data We Collect

We collect data you provide through contact and order forms: name, email address, phone number, delivery address, and message content. We also automatically store your IP address, browser type, operating system, and visited pages via cookies and web analytics services.

Purpose of Processing

Data is used exclusively for processing delivery requests, communicating with customers, improving services, and complying with legal obligations. We do not use information for commercial profiling without the user's explicit consent.

Cookies and Tracking

We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand usage. You can manage cookie preferences in your browser settings. Refusing cookies may affect the functionality of certain sections.

Data Storage and Security

Data is stored on secure servers in Romania, with restricted access and SSL encryption. The retention period is a maximum of 3 years from the last interaction, after which information is deleted or anonymized. Technical measures include firewalls, multi-factor authentication, and periodic access audits.

Sharing with Third Parties

We do not sell personal data. Information may be shared with courier partners, hosting providers (the site is hosted in Romania), payment services, and web analytics platforms, strictly to the extent necessary for providing services. All processors comply with the GDPR regulation.

User Rights

In accordance with GDPR and CCPA, you have the right to access, rectify, delete, port, and restrict processing. You can withdraw consent at any time without affecting the lawfulness of prior processing. To exercise your rights, contact us at the address below.